Where the client started
The business sold through phone calls and a sales team. Catalogue and stock lived in spreadsheets, so customers could not check availability and every order needed manual confirmation.
- Large catalogue with no searchable online presence
- Stock levels known only to the sales team
- Trade customers needing repeat orders, quotes and GST invoices
How we approached it
- 1 Searchable catalogue A structured catalogue with filters by category, specification and brand, built so parts can be found by part number or by need.
- 2 Inventory sync Live stock levels connected to the back office, so what is shown as available actually is.
- 3 Trade ordering Repeat orders, quote requests and GST-ready invoicing for business customers alongside normal checkout.
- 4 Payments and shipping Payment gateway and courier integration with order tracking for customers.
₹1.2 Cr in first-year online revenue